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Once your design is complete, please allow a total of 7 to 10 BUSINESS days to receive your shipment. We want to get your products to you as soon as possible, but like most good things, there is a small wait time. The shipping time will depend on the shipping option and carrier you selected at checkout.
REORDERS: Go to your account and reorder there, or purchase your custom product here just as you did the first time. You'll get the get started email again, just respond and let us know that you are reordering. Our designers will send you the previous final file to make sure it's correct or you can make changes, then approve it for print.
In order to get an estimate on shipping prices, please proceed to checkout. After entering your contact information, you will be directed to the shipping page. There will be a drop down with your shipping options with prices next to each.
Yes, we ship internationally.
Orders will be fulfilled within 1-3 business days (except custom), unless we ran out of a product!
Please be sure your address is correct. Inputting an incorrect address will result in a $13 reshipping fee.
Our Return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be to us before the 30 days is up, unused and in the same condition that you received it.
Non-returnable items: Gift cards, Masks, Custom (see below), Digital Downloads
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment,
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@atrestore.com
Sale items (if applicable). Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable). We will replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@atrestore.com and send your item to: 3363 SE 20th, Portland, Or 97202
Custom
Shipping
To return your product, mail to: 3363 SE 20th Ave., Portland, Or 97202
You will be responsible for paying for your shipping when returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item.
Q: Do you have a physical store?
A: Yes! We are located in Portland, Oregon at 3363 SE 20th St 97202
Q: What’s the Turnaround time for Custom orders
A: Custom orders take 7-13 business days from the time of final approval on your design
Q: How do I reorder:
Go to your account and reorder there, or purchase your custom product just as you did the first time. You'll get the get started email again, just respond and let us know that you are reordering. Our designers will send you the previous final file to make sure it's correct or you can make changes, then approve it for print.
Q: Where is my order?
A: You will receive a tracking email as soon as your order is fulfilled. We have a 1 to 3 business day timeframe for fulfillment. You can also track your order here : https://allthingsrealestatestore.com/pages/order-tracking-form
Q: Can I talk to one of the designers?
A: They work off site, and it is not effective for them to chat on the phone with customers, so essentially no. It is easier for them to communicate via email, but if it's necessary, yes.
Q: I know custom items take 7-13 business days but I really need my sign by ___ date. Is there anything you can do?
A: We can definitely try and will do our best to get it to you by a certain date, but if you need a Rush, there is a $20 rush fee and then you would need to upgrade your shipping method to overnight. Just shoot us an email and we can send you an invoice. support@atrestore.com
Q: Can the Key Tags be double sided? (both canvas & leather)
A: Both the leather and canvas key tags cannot be printed double sided. Both the leather and canvas key tags have a rough and uncoated backing, not suitable for printing or engraving.
Q: Do you do custom apparel?
A: Unfortunately no. What we suggest is that you purchase what you like with us, then take it to a local screen printer to have your log added.
Q: The tracking number you gave me said my package was delivered today but it is not here?
A: Please allow 24 hours from the time it says it was delivered to show up, (sometimes they will say it was delivered a few hours before it actually is). If the package still isn’t there please reach out to your local USPS office and see if they have the package there for you. If not let us know so we can help with a replacement
Q: My Shirt or Sweatshirt is too small/large, can I return/exchange?
A: Within 30 days of purchase, unused. Just go to: https://allthingsrealestatestore.com/pages/returns
Q: I don’t see sizes for the hats
A: All of our hats are size adjustable
Q: Do you offer your products Wholesale?
A: YES! Email us at: support@atrestore.com and tell us what you're looking to do with ATRE Products
Q: I’d like to be a brand ambassador with ATRE. How can we work together?
A: Email us at support@atrestore.com and let us know who your following/clientele are and what you'd like to do with working with us
Q: I applied for the Affiliate program. What next?
A: When you are approved, you will receive an email with your dashboard login info and a short tutorial on how to work the affiliate program
Q: Do you ship outside the U.S.?
A: We do to most, if you add something to your cart and go to the shipping section, put in your address, it’ll tell you the cost, OR if we don’t ship there
Q: Can I review my DIY design before it's printed?
A: When finished designing your DIY item and you've clicked on the green "finished editing" button, a window will appear showing a preview of your design and 3 buttons beneath it. Please click on the "download proof" button before continuing, so that you can save the design for your records. This approved design will be what's sent to print.
Q: Can I edit my DIY item from my shopping cart?
A: You cannot edit your DIY item from your shopping cart. Please email support@atrestore.com to request an editing link for your DIY item.
Just a little smaleer than I thought it would be but I still like it!
It was a smooth process, speedy service and the key props look great! Thanks!
Custom KEY Shape Testimonial Prop™
