Shipping & Returns

In order to get an estimate on shipping prices, please proceed to checkout. After entering your contact information, you will be directed to the shipping page. There will be a drop down with your shipping options with prices next to each.

Yes, we ship internationally.

Orders will be fulfilled within 1-3 business days (except custom), unless we ran out of a product!

Our Return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Start your Return HERE

Non-returnable items: Gift cards, Masks, Custom (see below), Digital Downloads

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment,

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@atrestore.com

Sale items (if applicable). Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

Exchanges (if applicable). We will replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@atrestore.com and send your item to: 3363 SE 20th, Portland, Or 97202

Custom

  • After print custom items are not refundable
  • If you cancel prior to design and print you may receive a full refund
  • If you cancel after design but prior to print you may receive a refund for the print cost only

Shipping
To return your product, mail to: 3363 SE 20th Ave., Portland, Or 97202

You will be responsible for paying for your shipping when returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item.